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The Boston Park Plaza Hotel | Boston Hotel FAQ

We've combined some of the most often asked questions below. If you need any further assistance answering your questions please contact our Concierge - you may Email Us or call: 617.654.1912.

TRANSPORTATION/DIRECTIONS

What are the closest T stops?
The closest T stops are the Arlington (Green Line) and Back Bay (Orange Line) Stations.

Do you have onsite parking? How much is parking? Is it included in my room rate?
Our Boston Hotel offers onsite Valet Parking for an overnight fee of $48.00 USD. Parking is not included in the Hotel Room Rate. Self Parking at the Motor Mart Garage is also available across the street from the Boston Park Plaza Hotel.

Where is your Boston Hotel located?
The Boston Park Plaza Hotel is located at 50 Park Plaza at Arlington Street. Valet entrance is located at Stuart Street and Columbus Avenue. Our address is: 50 Park Plaza at Arlington Street, Boston, MA 02116-3912. View our Location & Directions Page.

Do you offer shuttle service from the airport?
Yes, GO Boston Shuttle is available for an additional fee. Fare-based town car transportation can be arranged through our Concierge by calling 617.654.1912. Alternate subway and taxi options are also available from the airport to downtown Boston.

How do I get to the Boston Park Plaza Hotel?
Please visit our Location & Directions page.

BOSTON MEETINGS

How can I book a Wedding at the Boston Park Plaza Hotel?
Let us help you plan your perfect Wedding, please visit the Boston Park Plaza Hotel Weddings Page for more information or call 617.457.2281.

Need more information about booking a meeting at the Boston Park Plaza Hotel?
Visit the Boston Park Plaza Hotel Meetings page for more information or call: 617.457.2241.

My company feels strongly about sustainable partnerships. How can the Boston Park Plaza Hotel incorporate an eco-friendly element to our meeting?
Through our green practices, we wish to reduce our overall carbon footprint on the planet. Visit the the Boston Park Plaza Hotel Green Initiatives page for more information or call 617.457.2241 to plan the perfect green meeting.

Do you offer special Group Rates?
The Boston Park Plaza Hotel offers special rates during certain times of the year and the week. Please contact our Sales Department for more information at: 617.457.2241.

How can I create a unique atmosphere during my Boston Meeting?
Signature meetings are available. To find out more please contact our Sales Office at: 617.457.2241. A dedicated, highly trained Executive Meeting Specialist will be at your side throughout your event, ready to help with anything you and your Guests may need.

How do I book a Boston Meeting?
Please fill out our Request for Proposal Form or feel free to call our Executive Meeting Team at: 617.457.2241 or Email.

CONCIERGE

I want flowers, chocolates, champagne, or other gifts sent to the room. How do I do this?
Please contact our concierge, who may discuss options with you - 617.654.1912.

PETS

How far do you have to walk to take your pet out?
There are plenty of walking options for your pet just outside the Hotel entry. There are a host of options available within 2 - 5 blocks of the Hotel. Please ask our Guest Services Associates for specific instructions.

Do you have pet sitting or dog walking services?
Yes, inquire with our Concierge about dog sitting or walking services by calling: 617.654.1912.

Do you have pet free rooms for those with allergies?
Our Boston Hotel does not have allergen-free rooms.

Are pets allowed? Are there restrictions for weight, height or types?
Yes, pets are accepted. There are no weight, height or type restrictions. There is an additional $50.00 cleaning fee per stay as well as a pet policy. You may inquire with our Concierge about dog sitting services that may be available to you by calling: 617.654.1912.

ACCOUNTING

What forms of payment are accepted to pay for my room?
We require a credit card for guarantee of a reservation, however payment by travelers check, credit/debit card, or cash upon departure is allowed. Please note that our Boston Hotel does not accept check payment at this time.

I have questions about my bill. Who do I call?
Please contact our accounting department at: 617.457.2391.

BOSTON RESTAURANTS

What are the hours of the restaurant/bar/lounge?
Statler's Lounge: Coffee To Go: Monday - Friday from 6:30 a.m. - 9:30a.m. Saturday - Sunday from 7:00 a.m. - 10:30 a.m.
Beverage Service: Monday - Sunday from 5:00 p.m. to midnight, last call at 11:30 p.m.

RESERVATIONS

Do you have an early departure fee?
There is an early departure fee. If you reserved a refundable rate simply inform us at check-in or before, we can adjust your departure date with a fee. If you pre-paid your room through another company, booked a non-refundable rate or do not change your reservation by arrival time, there will be a fee for departing early.

Do you have ADA Guest Rooms?
Yes, there are 46 total ADA Guest Rooms. Please note request on your reservation.

Do you have connecting rooms?
Yes, please note the request for connecting on your reservation.

Is my Identification or Passport required at check in?
We do require Photo ID at time of check in for all reservations.

What is your Cancellation & Deposit Policy?
The Hotel's standard Cancellation Policy is 24 hours (*please note some reservation bookings may have different cancellation penalties - review your confirmation or itinerary for more details). Reservations must be cancelled by 6:00 p.m. local Boston time.

What is the minimum age requirement to check into a Guest Room at your Boston Hotel?
Guests must be at least age 21 to register at the Boston Park Plaza Hotel.

Do your Guest Rooms allow rollaway's or cribs and if so, is there a charge for this?
Many of our Guest Rooms and Guest Suites do accommodate a Rollaway or Crib. Please let us know before you arrive of your request and we will ensure your Guest Room is set-up. There is no charge for a Crib or Rollaway.

GENERAL

Does your Boston Hotel have a Spa? What are the hours? 
The Boston Park Plaza Hotel does not have an on site spa, however Exhale Spa is located across the street from the main entrance. The Hotel also offers a variety of In-Room Spa Services for our Guests to enjoy. Be sure to ask our Concierge or other Guest Services Representatives for assistance with spa options & appointments.

Does your Boston Hotel have a Swimming Pool?
The Boston Park Plaza Hotel does not have an on-site Swimming Pool. Ask our Concierge or other Guest Services Representative for assistance with local Swimming Pool options.

Does your Boston Hotel have a Business Center?
Boston Park Plaza Hotel has an On-Site Business Center available 24-Hours Daily, featuring personal computers, laptop connection, printing, faxing, and wireless internet services.

Does your Boston Hotel have a Fitness Center? What kind of equipment does it have? What are the hours?
Our Fitness Center is under renovation, however we have a temporary fitness center available on the 15th Floor. The Fitness Center is complimentary for guest use, and it is available 24 hours per day. The Fitness Center offers Stationary Bikes, Treadmills, and Free Weights. Complimentary workout towels and water are also available.

Do you have High-Speed and/or Wireless Internet access available? How much do you charge?
There is a $12.50 High-Speed Internet Access charge for 24-hours.

Do you allow smoking on property or in your Guest Rooms?
The Boston Park Plaza Hotel is a 100% non-smoking Boston Hotel. Smoking is permitted in the small park located across the street from the Valet Entrance of the Hotel.

What is check-in/check-out time?
Check-in time is at 3:00 p.m. Check-out time is at 12:00 p.m. local Boston time.

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