Your questions answered

FAQ

With our exceptional location, elevated service, selection of dining options and stylish, welcoming rooms, we’re recognized as one of the finest Boston Back Bay hotels. As you’re planning your visit or looking for the best hotel in Boston, our frequently asked questions may assist you.

If you need further assistance, please contact our Concierge at 617.654.1912 or via email.

 

Transportation

Where are the closest T stops?

The closest T stops are the Arlington St. (Green Line) and Back Bay (Orange Line) Stations.

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Do you have onsite parking? How much is parking? Is it included in my room rate?

Our hotel offers on-site Valet Parking for an overnight fee of $51 USD. Parking is not included in the hotel room rate. Self-parking at the Motor Mart Garage is also available across the street from the Boston Park Plaza Valet Entrance. Valet Parking Entrance Address: 34 Columbus Ave, Boston 02116

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Where is the Boston Park Plaza located?

Boston Park Plaza is located at 50 Park Plaza at Arlington Street, Boston, MA 02116-3912.

Valet entrance is located at Stuart Street and Columbus Avenue. Valet Parking Entrance Address: 34 Columbus Ave, Boston 02116. 

View our Location & Directions.

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Do you offer shuttle service from the airport?

Yes, GO Boston Shuttle is available for an additional fee. Fare-based town car transportation can be arranged through our Concierge by calling 617.654.1912. Alternate subway and taxi options are also available from the airport to downtown Boston.

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Meetings

How can I book a wedding at the Boston Park Plaza Hotel?

Let us help you plan your perfect wedding. Please visit our Weddings page for more information or call 617.457.2281.

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Need more information about booking a meeting at the Boston Park Plaza?

Visit the Boston Park Plaza Hotel Meetings page for more information or call: 617.457.2241.

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My company feels strongly about sustainable partnerships. How can the Boston Park Plaza incorporate an eco-friendly element to our meeting?

Through our green practices, we wish to reduce our overall carbon footprint. Visit our Green Initiatives page for more information or call 617.457.24021 to plan the perfect meeting.

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Do you offer special Group Rates?

We offer special rates during certain times of the year. Please contact our Sales Department for more information at: 617.457.2241.

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How can I create a unique atmosphere during my meeting?

We can create a signature meeting for you. To find out more, please contact our Sales Office at: 617.457.2241. A dedicated, highly-trained executive meeting specialist will be at your side throughout your event, ready to help with anything you and your guests may need.

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How do I book a meeting?

Please complete our Request for Proposal Form, or contact our Executive Meeting team at 617.457.2241 or via email.

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Do you have a Business Center?

Boston Park Plaza has an on-site FedEx Business Center available 24-hours daily, featuring personal computers, laptop connection, printing, faxing, and wireless Internet services. For any packages you will be shipping to our meeting spaces or from, please view the shipping information.

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Concierge

I would like flowers, chocolates, champagne, or other gifts sent to the guestroom. How do I arrange this?

Please contact our Concierge to discuss your requests at 617.654.1912.

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Can I ship packages to the hotel in advance of my stay?

Yes, you are more than welcome to ship packages to the hotel.  Please see the attached shipping instructions which includes the applicable fees.

Shipping Instructions and Fees

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Pets

Are pets allowed? Are there restrictions for weight, height or types?

Yes, pets are accepted. There are no weight, height or type restrictions, however we allow two pets per room, maximum. There is an additional $75.00 (non-refundable) cleaning fee per stay as well as a pet policy. Guests must inform the front desk at check-in and fill out a pet waiver. Pets may not be left alone in a guest room at any time. You may inquire with our Concierge about local dog walking services that may be available to you by calling: 617.654.1912.

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How far do you have to walk to take your pet out?

There are many options for walking your pet just outside our hotel. There are a host of options available within 2 - 5 blocks of the hotel. Please ask our Guest Services Associates for specific directions.

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Do you have dog walking services?

Please inquire with our Concierge about local dog walking services by calling: 617.654.1912.

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Do you have pet-free guestrooms for those with allergies?

Our hotel does not have allergen-free guestrooms.

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Accounting

What forms of payment are accepted for my guestroom?

We require a credit card for guarantee of a reservation, however payment by travelers check, credit/debit card, or cash upon departure is accepted. Please note that our hotel does not accept check payment at this time.

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I have questions about my bill. Who do I call?

Please contact our Accounting Department at: 617.457.2402.

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RESERVATIONS

Do you have an early departure fee?

There is an early departure fee. If you reserved a refundable rate, simply inform us at check-in or before, and we can adjust your departure date with a fee. If you pre-paid your guestroom through another company, booked a non-refundable rate or do not change your reservation by arrival time, there will be a fee for departing early.

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What is included in the required $20.00 (inclusive of tax per room, per night) facilities fee?

  • Unlimited streaming quality high-speed wifi in guestrooms, for up to 6 devices
  • Unlimited local and domestic long distance phone calls (North America)
  • Unlimited access to digital news and magazines via PressReader
  • ChromeCast streaming for personalized entertainment in each guestroom
  • Complimentary access to state-of-the-art 20,000 square-feet Fitness Center
  • Complimentary first ride at CYC during the 12:00pm or 7:30pm classes (Monday-Friday), or 11:30am class (Saturday-Sunday). Must contact CYC at 857.305.5671 or boston@cycfitness.com to confirm ride booking.
  • 20% off any future ride purchases at CYC
  • Quick and easy e-checkout via the guestroom TV
  • Complimentary boarding pass printing at the FedEx Business Center
  • Complimentary luggage storage
  • Complimentary notary services upon request, Monday-Friday
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Do you have ADA Guestrooms?

Yes, there are 46 ADA guestrooms. Please note the request on your reservation.

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Do you have connecting guestrooms?

Yes, please note the request for connecting guestrooms on your reservation. This request is based on availability and cannot be guaranteed.

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Is my identification or passport required at check in?

We require Photo ID at time of check in for all reservations.

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What is your Cancellation & Deposit Policy?

Guests may change or cancel their reservations 48 hours prior to check-in time. The hotel requires a $75 incidental hold per room, per night. Please note that it will take 7-10 business days to release the hold.

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What is the minimum age requirement to check into a guestroom at your hotel?

Guests must be at least age 18 to register at the Boston Park Plaza Hotel.

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Do your Guestrooms allow rollaways or cribs and if so, is there a charge for this?

Many of our guestrooms and suites can accommodate a rollaway or crib. Please let us know before you arrive of your request and we will ensure your guestroom is set-up. There is no charge for a crib or rollaway.

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GENERAL

Does your hotel have a Spa?

We do not have an on-site spa, however Exhale Spa is located across the street from the main entrance. We also offer a variety of in-room spa services for our guests to enjoy. Be sure to ask our Concierge or other Guest Services Representatives for assistance with spa options & appointments.

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Does your hotel have a swimming pool?

We do not have an on-site swimming pool. Ask our Concierge or other Guest Services Representative for assistance with local swimming pool options.

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Does your hotel have a Business Center?

Boston Park Plaza has an on-site FedEx Business Center available 24-hours daily, featuring personal computers, laptop connection, printing, faxing, and wireless Internet services.

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Do you allow smoking on property or in your guestrooms?

Our hotel (all guest rooms and public spaces) is 100% non-smoking. A $250 cleaning fee will be charged to any guest who violates the smoking policy. Smoking is permitted in the small park located across the street from the Valet Entrance of the hotel.

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What is check-in/check-out time?

Check-in time is at 3:00 p.m. Check-out time is at 12:00 p.m. local Boston time.

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What is the Valet Parking Entrance Address?

34 Columbus Ave, Boston 02116

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What is your credit/debit card policy?

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an additonal $75 per night to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

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