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FAQ

Your Questions Answered

With our exceptional location, elevated service, selection of dining options and stylish, welcoming rooms, we’re recognized as one of the finest Boston Back Bay hotels. As you’re planning your visit or looking for the best hotel in Boston, our frequently asked questions may assist you.

If you need further assistance, please contact our Concierge  via email.

TRANSPORTATION

Which T stops are closest to Boston Park Plaza?

The closest T stops are the Arlington St. (Green Line) and Back Bay (Orange Line) Stations.

Is onsite parking avaliable at Boston Park Plaza? How much is parking? Is it included in my room rate?

Valet parking is available for $65 per night. Self Parking is available at the Motor Mart Garage, which is across the street from the hotel (entrance located at 201 Stuart Street, Boston, MA).

Where is the Boston Park Plaza located?

Boston Park Plaza is located at 50 Park Plaza at Arlington Street, Boston, MA 02116-3912.

Valet entrance is located at Stuart Street and Columbus Avenue. Valet Parking Entrance Address: 34 Columbus Ave, Boston 02116.

Boston Park Plaza is one of the best located Boston Back Bay hotels. View our Location & Directions.

Is shuttle service from the airport offered at Boston Park Plaza?

No. Town car transportation can be arranged for an additional fee through our Concierge by calling 617.654.1912. Alternate subway and taxi options are also available from the airport to downtown Boston.

Meetings

How can I book a wedding at the Boston Park Plaza Hotel?

Visit the Boston Park Plaza Hotel Meetings page for more information or call: 617.457.2241.

Need more information about booking a meeting at the Boston Park Plaza?

Visit the Boston Park Plaza Hotel Meetings page for more information or call: 617.457.2241.

My company feels strongly about sustainable partnerships. How can the Boston Park Plaza incorporate an eco-friendly element to our meeting?

Through our green practices, we strive to reduce our overall carbon footprint. Visit our Green Initiatives page for more information or email [email protected]

Is special Group Rates offered at Boston Park Plaza?

We offer special rates during certain times of the year. Please contact our Sales Department for more information at: 617.457.2241.

How can I create a unique atmosphere during my meeting?

We can create a signature meeting for you. To find out more, please contact our Sales Office at: 617.457.2241. A dedicated, highly-trained executive meeting specialist will be at your side throughout your event, ready to help with anything you and your guests may need.

How do I book a meeting at Boston Park Plaza?

Please complete our Request for Proposal Form, or contact our Executive Meeting team at 617.457.2241 or via email.

Is a Business Center avaliable at Boston Park Plaza?

Boston Park Plaza has an on-site FedEx Business Center available 24-hours daily, featuring personal computers, laptop connection, printing, faxing, and wireless Internet services. For any packages you will be shipping to our meeting spaces or from, please contact our convention services.

Concierge

I would like flowers, chocolates, champagne, or other gifts sent to the guestroom. How do I arrange this?

Please contact our Concierge to discuss your requests.

Can I ship packages to Boston Park Plaza in advance of my stay?

Yes, you are more than welcome to ship packages to the hotel.  Please contact us for shipping instructions and info on the applicable fees.

Pets

Are pets allowed at Boston Park Plaza? Are there restrictions for weight, height or types?

Yes, dogs are the only types accepted (sorry, cats and other animals are not allowed). There are no weight or height restrictions, however we allow two dogs per room, maximum. There is an additional $75.00 (non-refundable) cleaning fee per stay. Guests must inform the front desk at check-in and fill out a pet waiver. Pets may not be left alone in a guest room at any time. You may inquire with our Concierge about local dog walking services that may be available to you by calling: 617.654.1912.

How far do you have to walk to take your pet out?

There are many options for walking your pet just outside our hotel. There are a host of options available within 2 – 5 blocks of the hotel. Please ask our Guest Services Associates for specific directions.

Do you have dog walking services at Boston Park Plaza?

Please inquire with our Concierge about local dog walking services by calling: 617.654.1912.

Are pet-free guestrooms for those with allergies avaliable at Boston Park Plaza?

Our hotel does have allergen-free guestrooms.

Accounting

What forms of payment are accepted for my guestroom at Boston Park Plaza?

We require a credit card for guarantee of a reservation, however payment by travelers check, credit/debit card, or cash upon departure is accepted. Please note that our hotel does not accept check payments at this time and does not accept cash deposits for incidentals.

Can I pay for my room or someone else’s in advance?

Yes, you can certainly arrange payment in advance for yourself or someone else.  Please fill out the credit card authorization form in the link below.

Click here for the Credit Card Authorization Form

I have questions about my bill. Who do I call?

Please contact our Accounting Department at: 617.457.2402.

Reservations

Is there an early departure fee at Boston Park Plaza?

If you are departing early from a non-refundable reservation, the full amount of stay will be forfeited. If departing the hotel early from a refundable reservation, the cancelation policy applies and 72 hour notice is required. If 72 hour notice is not given, a full night’s room and tax will be charged.

What is included in the required $29.11 (inclusive of tax per room, per night) destination fee?

  • Unlimited streaming quality high-speed wifi in guestrooms, for up to 6 devices
  • Unlimited local and domestic long distance phone calls (North America)
  • ChromeCast streaming for personalized entertainment in each guestroom
  • Complimentary access to state-of-the-art 20,000 square-feet Fitness Center
  • Quick and easy e-checkout via the guestroom TV
  • Complimentary boarding pass printing at the FedEx Business Center
  • Complimentary notary services upon request, Monday-Friday

Are ADA Guestrooms avaliable at Boston Park Plaza?

Yes, there are 46 ADA guestrooms. Please note the request on your reservation.

Are connecting guestrooms avaliable at Boston Park Plaza?

Yes, please note the request for connecting guestrooms on your reservation. This request is based on availability and cannot be guaranteed.

Is my identification or passport required at check in?

We require Photo ID at time of check in for all reservations.

What is the Cancellation & Deposit Policy at Boston Park Plaza?

Guests may change or cancel their reservations 72 hours prior to check-in time. The hotel requires a $75 incidental hold per room, per night. Please note that it will take 7-10 business days to release the hold.

What is the minimum age requirement to check into a guestroom at Boston Park Plaza?

Guests must be at least age 21 to register at the Boston Park Plaza Hotel.

Do Guestrooms allow rollaways or cribs at Boston Park Plaza? If so, is there a charge for this?

Many of our guestrooms and suites can accommodate a rollaway bed or crib. Please let us know before you arrive of your request and we will ensure your guestroom is set-up. There is a $30 fee per stay for a crib or rollaway bed.

General

Is there a Spa at Boston Park Plaza?

We do not have an onsite space, however there are a number of wonderful options within walking distance of the hotel. We also offer a variety of in-room spa services for our guests to enjoy. Be sure to ask our Concierge or other Guest Services Representatives for assistance with spa options & appointments.

Is there a swimming pool at Boston Park Plaza?

  • We do not have an on-site swimming pool. Ask our Concierge or other Guest Services Representative for assistance with local swimming pool options.

Is there a Business Center at Boston Park Plaza?

Boston Park Plaza has an on-site FedEx Business Center available 24-hours daily, featuring personal computers, laptop connection, printing, faxing, and wireless Internet services.

Is smoking allowed inside Boston Park Plaza or in your guestrooms?

Our hotel (all guest rooms and public spaces) is 100% non-smoking. A $250 cleaning fee will be charged to any guest who violates the smoking policy. Smoking is permitted in the small park located across the street from the Valet Entrance of the hotel.

What is check-in/check-out time?

Check-in time is at 3:00 p.m. Check-out time is at 11:00 a.m. local Boston time.

What is the Valet Parking Entrance Address at Boston Park Plaza?

34 Columbus Ave, Boston 02116

What is the credit/debit card policy at Boston Park Plaza?

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an additional $75 per night to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

How do I redeem my 3 free Laasie rewards at Boston Park Plaza?

What is Laasie?

The company we partner with to provide you with rewards as a ‘Thank You’ for booking directly with us!

Is Laasie part of the hotel?

No, Laasie is a third-party instant gratification company. Laasie partners with hotels to give you instant rewards every time you book directly

Can I select more than one of a certain reward?

We love the enthusiasm but our promotion only allows for one selection of each reward per direct booking. The more you book directly, the more rewards you get!

Can I choose more than three rewards?

Guests receive three rewards per reservation number unless otherwise specified

Any exclusions?

Rewards are exclusive to guests who book their stay directly on the hotel’s website.

Can I change my rewards after booking?

Absolutely! You can change your rewards up to 2 days before you check in. Just click the “Manage Your Rewards” button in the confirmation email that was sent from [email protected]

QUESTIONS & COMMENTS

Please reach out to [email protected] with any questions or feedback and someone from the Laasie team will get back to you within 24 hours of receiving your email.