COVID-19 Updates: Learn about our commitment to cleanliness. Free Cancellations through June 30, 2021.
Your questions answered
With our exceptional location, elevated service, selection of dining options and stylish, welcoming rooms, we’re recognized as one of the finest Boston Back Bay hotels. As you’re planning your visit or looking for the best hotel in Boston, our frequently asked questions may assist you.
If you need further assistance, please contact our Concierge via email.
The closest T stops are the Arlington St. (Green Line) and Back Bay (Orange Line) Stations.
Due to a directive from The Commonwealth of Massachusetts, Valet Parking is currently unavailable. We offer self parking at the Motor Mart Garage, which is across the street from the hotel (entrance located at 201 Stuart Street, Boston, MA). Click here for a preferred rate and to book your garage spot in advance.
Boston Park Plaza is located at 50 Park Plaza at Arlington Street, Boston, MA 02116-3912.
Valet entrance is located at Stuart Street and Columbus Avenue. Valet Parking Entrance Address: 34 Columbus Ave, Boston 02116.
Boston Park Plaza is one of the best located Boston Back Bay hotels. View our Location & Directions.
Yes, GO Boston Shuttle is available for an additional fee. Fare-based town car transportation can be arranged through our Concierge by calling 617.654.1912. Alternate subway and taxi options are also available from the airport to downtown Boston.
Visit the Boston Park Plaza Hotel Meetings page for more information or call: 617.457.2241.
Visit the Boston Park Plaza Hotel Meetings page for more information or call: 617.457.2241.
Through our green practices, we wish to reduce our overall carbon footprint. Visit our Green Initiatives page for more information or call 617.457.24021 to plan the perfect meeting.
We offer special rates during certain times of the year. Please contact our Sales Department for more information at: 617.457.2241.
We can create a signature meeting for you. To find out more, please contact our Sales Office at: 617.457.2241. A dedicated, highly-trained executive meeting specialist will be at your side throughout your event, ready to help with anything you and your guests may need.
Please complete our Request for Proposal Form, or contact our Executive Meeting team at 617.457.2241 or via email.
Boston Park Plaza has an on-site FedEx Business Center available 24-hours daily, featuring personal computers, laptop connection, printing, faxing, and wireless Internet services. For any packages you will be shipping to our meeting spaces or from, please contact our convention services.
Please contact our Concierge to discuss your requests.
Yes, you are more than welcome to ship packages to the hotel. Please see the attached shipping instructions which includes the applicable fees.
Yes, dogs are the only types accepted (sorry, cats and other animals are not allowed). There are no weight or height restrictions, however we allow two dogs per room, maximum. There is an additional $75.00 (non-refundable) cleaning fee per stay. Guests must inform the front desk at check-in and fill out a pet waiver. Pets may not be left alone in a guest room at any time. You may inquire with our Concierge about local dog walking services that may be available to you by calling: 617.654.1912.
There are many options for walking your pet just outside our hotel. There are a host of options available within 2 – 5 blocks of the hotel. Please ask our Guest Services Associates for specific directions.
Please inquire with our Concierge about local dog walking services by calling: 617.654.1912.
Our hotel does have allergen-free guestrooms.
We require a credit card for guarantee of a reservation, however payment by travelers check, credit/debit card, or cash upon departure is accepted. Please note that our hotel does not accept check payments at this time and does not accept cash deposits for incidentals.
Yes, you can certainly arrange payment in advance for yourself or someone else. Please fill out the credit card authorization form in the link below.
Please contact our Accounting Department at: 617.457.2402.
If you are departing early from a non-refundable reservation, the full amount of stay will be forfeited. If departing the hotel early from a refundable reservation, the cancelation policy applies and 72 hour notice is required. If 72 hour notice is not given, a full night’s room and tax will be charged.
Yes, there are 46 ADA guestrooms. Please note the request on your reservation.
Yes, please note the request for connecting guestrooms on your reservation. This request is based on availability and cannot be guaranteed.
We require Photo ID at time of check in for all reservations.
Guests may change or cancel their reservations 72 hours prior to check-in time. The hotel requires a $75 incidental hold per room, per night. Please note that it will take 7-10 business days to release the hold.
Guests must be at least age 21 to register at the Boston Park Plaza Hotel.
Many of our guestrooms and suites can accommodate a rollaway bed or crib. Please let us know before you arrive of your request and we will ensure your guestroom is set-up. There is a $30 fee per stay for a crib or rollaway bed.
We do not have an on-site spa, however Exhale Spa is located across the street from the main entrance. We also offer a variety of in-room spa services for our guests to enjoy. Be sure to ask our Concierge or other Guest Services Representatives for assistance with spa options & appointments.
Boston Park Plaza has an on-site FedEx Business Center available 24-hours daily, featuring personal computers, laptop connection, printing, faxing, and wireless Internet services.
Our hotel (all guest rooms and public spaces) is 100% non-smoking. A $250 cleaning fee will be charged to any guest who violates the smoking policy. Smoking is permitted in the small park located across the street from the Valet Entrance of the hotel.
Check-in time is at 3:00 p.m. Check-out time is at 12:00 p.m. local Boston time.
34 Columbus Ave, Boston 02116
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an additonal $75 per night to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Stay Wanderful is a third party company that rewards guests for booking direct on the hotel web site. Stay Wanderful is a partner but is not directly affiliated with the hotel and rewards must be redeemed via Stay Wanderful. For more information or to redeem an award, please visit: https://hotels.staywanderful.com/bostonparkplaza
